ANALYSIS ITITSM ITIL FOR THE DESIGN AND IMPLEMENTATION OF SAMEMY CLASS HELP DESK

Nazirov D. H.
Tyumen industrial University
Tyumen, student of the gr.KMM - 15-1

Abstract
This article provides an overview of library ITIL, which is a best practice it. This study allows understanding the structure of the management, technical support, and helping in organizing its work properly.

Keywords: incident., problem, request, technical support (STF)

Category: 05.00.00 Technical sciences

Article reference:
Analysis ITITSM ITIL for the design and implementation of samemy class HELP DESK // Modern scientific researches and innovations. 2017. № 4 [Electronic journal]. URL: https://web.snauka.ru/en/issues/2017/04/81695

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