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IMPROVING IT DEPARTMENTS OF ENTERPRISES WITH THE USE OF A SERVICE-ORIENTED APPROACH ON THE EXAMPLE OF BAKERY
Syryamina Natalia Aleksandrovna
Mordovia State University N.P. Ogarev
3rd year student of the Faculty of Economics
Mordovia State University N.P. Ogarev
3rd year student of the Faculty of Economics
Abstract
The purpose of this article - see IT-service enterprise under the prism of modern service-oriented approach. In this paper, we considered as the theoretical basis and presented to the approbation of the company JSC "Saransks Hlebokombinat". The object of study - the process of providing information services. The main subject of the study was the work of the IT department of the reporting enterprise. The methodological base served as the ITIL standard and the work of local authors. As a result, we identified the key problems in the functioning of the IT department, which could not be identified in the classical functional approach. Also, based on the ITIL standard proposed key areas for improvement of the IT department. The results of this work can be claimed in the activities of the IT departments of similar enterprises of the republic of Mordovia and Russia.
Keywords: IT-Service, ITIL, ITSM, problem management process, service approach
Category: 08.00.00 Economics
Article reference:
Improving it departments of enterprises with the use of a service-oriented approach on the example of bakery // Modern scientific researches and innovations. 2016. № 2 [Electronic journal]. URL: https://web.snauka.ru/en/issues/2016/02/65031
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