UDC 004

SERVICE DESK SYSTEM SELECTION FOR A NON-STATE PENSION FUND

Gavrilova Irina Victorovna
Nosov Magnitogorsk State Techical University
Undergraduate of the second year, «Аpplied information science»

Abstract
Results of research of a problem of creation of corporate information systems (KIS) of non-state pension funds (NSPF) are given in article . Requirements to KIS of NSPF are defined, scenarios of automation of activity of NSPF are allocated. Approaches to automation of service of technical support of NSPF depending on the scenario of its informatization are described. Recommendations about a choice of Service Desk system are provided.

Keywords: ITIL, ITSM, Service Desk


Category: 05.00.00 Technical sciences

Article reference:
Service Desk system selection for a non-state pension fund // Modern scientific researches and innovations. 2015. № 1. P. 1 [Electronic journal]. URL: https://web.snauka.ru/en/issues/2015/01/42007

View this article in Russian

Sorry, this article is only available in Русский.



Artice view count: Please wait

All articles of author «Гаврилова Ирина Викторовна»


© If you have found a violation of copyrights please notify us immediately by e-mail or feedback form.

Contact author (comments/reviews)

Write comment

You must authorise to write a comment.

Если Вы еще не зарегистрированы на сайте, то Вам необходимо зарегистрироваться:
  • Register