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SERVICE DESK SYSTEM SELECTION FOR A NON-STATE PENSION FUND
Gavrilova Irina Victorovna
Nosov Magnitogorsk State Techical University
Undergraduate of the second year, «Аpplied information science»
Nosov Magnitogorsk State Techical University
Undergraduate of the second year, «Аpplied information science»
Abstract
Results of research of a problem of creation of corporate information systems (KIS) of non-state pension funds (NSPF) are given in article . Requirements to KIS of NSPF are defined, scenarios of automation of activity of NSPF are allocated. Approaches to automation of service of technical support of NSPF depending on the scenario of its informatization are described. Recommendations about a choice of Service Desk system are provided.
Keywords: ITIL, ITSM, Service Desk
Category: 05.00.00 Technical sciences
Article reference:
Service Desk system selection for a non-state pension fund // Modern scientific researches and innovations. 2015. № 1. P. 1 [Electronic journal]. URL: https://web.snauka.ru/en/issues/2015/01/42007
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