Articles by keyword «качество услуг»

Articles in journal «Modern scientific researches and innovations»

(Русский) Оценка факторов определяющих качество услуг
June, 2017

Articles in journal «Economics and Innovations Management»

Nazarova O.B., Kolodkina E.A. Using the reference process model for quality management of telecommunication services

June, 2014

Korneva M.A. Contemporary conceptions of service quality definition and quality management in the sphere of restaurant business

February, 2015