UDC 330.47(076)

APPLICATION OF SIMULATION MODEL TO OPTIMIZE THE WORK OF IT DEPARTMENTS

Polushkin Denis Pavlovich1, Guseva Elena Nikolaevna2
1Nosov Magnitogorsk State Technical University, student, "Business Informatics"
2Nosov Magnitogorsk State Technical University, associate Professor, DEP. Business Informatics and information technologies

Abstract
This article describes how the use of simulation to optimize and improve the efficiency of IT departments in the field of restoration of access to the Internet in the workplace users. To do this, it is described in detail a business process to address the loss of the Internet in the workplace user, adopted in the IT department. Based on the analysis units created simulation model work really reflects the current state of affairs. The examples use a simulation model to test hypotheses proposed to improve the efficiency of IT departments. Based on the work report of the simulation model, select the optimal way to transform IT departments.

Keywords: buisness process, eEPC, efficiency, IT department, Rockwell Arena, simulation model


Category: 05.00.00 Technical sciences

Article reference:
Application of simulation model to optimize the work of IT departments // Modern scientific researches and innovations. 2016. № 6 [Electronic journal]. URL: http://web.snauka.ru/en/issues/2016/06/68365

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